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Press Brake
Shearing Machine
Fiber Laser Cutting Machine
Hydraulic Press
Press Brake
Fiber Laser Cuttting Machine

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Service

RAYMAX

Pre-service

We will help you confirm the model of our machine according to your offered information.
You are very welcome to see our machine how to work in the factory before you place an order with us.

After sales-service

Installation Service
We will provide English training videos and user manuals for machine installation, operation, maintenance and troubleshooting, as well as technical guidance via e-mail, phone or wechat when you encounter installation, use or adjustment problems.
If necessary, we can send technicians to customer's factory for installation and pre-running of the machine. (Customers need to pay the relevant fees)
Training Service
Professional guidance and training to ensure the normal operation. Our technician is available to your factory and offer training of how to use our machines. As well, you may send your technician to our company to learn how to operate machines.

FAQ

  • Q: How I can choose a suitable machine?

    A: Tell us the Max Working area, the material and its thickness you want to cut, we can help choose the best suitable machine.

  • Q: Are you a factory or a trading company?

    A: We are a manufacturer. Our company was founded in 2001, and has more than 21 years of production experience.

  • Q: Where is your factory located?

    A: Our company is in Maanshan, Anhui Province, which is only half an hour’s drive from Nanjing Lukou Airport. If you visit our company, we will arrange a special bus to meet you at the airport.

  • Q: How does your factory do regarding quality control?

    A: Quality is priority factor for the development our cooperation 20 years. We have CE and ISO certifications.

  • Q: Can we visit your factory?

    A: Yes, of course, welcome you visit our factory and check our machine quality on spot. After you confirm the coming time, tell me in advance, then we will go to airport or train station to pick you up on time. And one professional will together with you in the factory, any question will be solved on spot as first time.

  • Q: How long does it take to deliver the machine?

    A: Generally, we will deliver the goods within 30 days. If the machine belongs to non-standard customized products, the time will be longer, but the longest time will not exceed 50 days.

  • Q: Can we be your agent?

    A: Welcome, we are looking for Global agent we will help agent improve the market and supply all the service like machine technical problem or other after-sales problem.

  • Q: Payment Terms?

    A: T/T, L/C, Western Union, Paypal, Alibaba Secure payment, etc. 30% deposit and 70% payment before delivery. If you are our special customer, we can accept better payment method.

Free to contact us